Privacy Policy

1. Introduction

At Singer & Friedlander (“we”, “us”, or “our”), accessible via https://singer-friedlander.com, we are committed to safeguarding the privacy and personal data of our users. We recognize the importance of privacy and data protection and adhere to the highest standards of legal compliance set forth under applicable data protection laws, including but not limited to the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

This Privacy Policy outlines how we collect, use, store, and safeguard your personal data, as well as your rights with respect to that data. We process your personal information in accordance with the principles of fairness, lawfulness, transparency, purpose limitation, data minimization, accuracy, integrity, and confidentiality.

2. Scope of Policy & Data Controller Role

This Privacy Policy applies to all individuals who access or use https://singer-friedlander.com and all services offered through the site. For the purposes of applicable data protection legislation, Singer & Friedlander is the data controller responsible for the processing of your personal data as described herein.

3. Categories of Data Processed

We collect and process the following categories of personal data for the operation of our website and the delivery of our services:

a) Usage Data:
This includes data relating to how you use our website, including browser type and version, operating system and platform information, IP address, referral URLs, access times, time zone settings, and browsing actions.

b) Account Data:
Information you provide directly to us when registering an account or using our services such as your full name, email address, telephone number, billing and delivery addresses.

c) Profile Data:
Data related to your preferences, interests, prior purchases, and behavioral patterns on our website that help us tailor your user experience.

d) Communication Data:
Records of your interactions with us including email correspondences, support tickets, inquiries made through our contact forms, and feedback responses.

e) Technical Data:
Information pertaining to the devices you use to access our services, such as device identifiers, network information, system settings, and diagnostic data.

f) Transaction Data:
Details of services you have purchased from us including payment data, delivery and invoicing information. Please note that payment data is processed securely by third-party payment providers and is not stored directly by us.

g) Preference Data:
Information relating to your marketing and communication preferences, product interest disclosures, and cookie consent selections.

4. Legal Bases for Processing

We process your personal data under the following legal bases:

– Contractual Necessity: When the processing is required to fulfill a contractual obligation with you (e.g., to deliver goods or provide services).
– Legitimate Interests: When our interests are not overridden by your privacy rights (e.g., website improvement, fraud prevention, analytics).
– Consent: Where you have expressly provided your consent (e.g., signing up to newsletters or accepting cookies).
– Legal Obligation: When required to comply with a legal obligation (e.g., accounting, tax reporting).

5. Your Rights

As a data subject, you have the following rights under applicable data protection laws:

– Right of Access: You may request access to personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure: You may request deletion of your data where no lawful basis for retention exists.
– Right to Restriction: You may request limited processing of your data under certain conditions.
– Right to Data Portability: You may request to receive your data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to data processing where legally permissible.

To exercise any of the above rights, please contact us at: [email protected].

6. Security Measures

We implement stringent technical and organizational measures to ensure the security and confidentiality of your personal data. These measures include:

– Encryption of sensitive data during storage and transmission
– Access controls to restrict data access to authorized personnel only
– Regular data backups for business continuity
– Employee training programs on privacy and data protection
– Secure hardware and software infrastructure with regularly updated protocols

7. International Transfers

Where your personal data is transferred outside the European Economic Area (EEA) or other jurisdictions with differing privacy protections, we ensure appropriate safeguards are in place. These may include:

– Standard Contractual Clauses approved by the European Commission
– Adequacy decisions by relevant regulatory bodies
– Binding corporate rules or equivalent legally recognized instruments

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and in accordance with legal and regulatory requirements. Specific retention periods include:

– Usage and Technical Data: up to 12 months
– Account and Transaction Data: up to 7 years for legal and regulatory compliance
– Communication Data: up to 5 years
– Preference and Profile Data: up to 2 years or until consent is withdrawn
– Backup and archival data may be retained longer in secure storage as required for business continuity purposes

9. Cookie Policy

We use the following categories of cookies on singer-friedlander.com:

– Essential Cookies: Necessary for site functionality, security, and navigation
– Functional Cookies: Remember your preferences and enhance user experience
– Analytics Cookies: Monitor usage statistics, visitor interactions, and website performance
– Performance Cookies: Collect server response times and error diagnostics

Cookies do not identify you personally but may be linked with other data we hold when you engage with our services.

10. Cookie Management and Compliance

Upon your first visit to our site, you will be prompted with a cookie consent banner in compliance with GDPR and CCPA standards. You may:

– Accept all cookies
– Reject non-essential cookies
– Customize cookie settings

You may also manage cookie preferences through your browser settings or use industry tools such as the Network Advertising Initiative’s opt-out mechanisms. Under the CCPA, California residents may opt out of the “sale” or “sharing” of personal information as defined by applicable laws. If applicable, these rights may be exercised on our Cookie Settings page or by emailing [email protected].

11. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect, use, or disclose information from children under 13. If we become aware that we have inadvertently collected such data, we will promptly delete it from our records.

12. Policy Updates and Notifications

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal or regulatory obligations, service offerings, or internal business practices. While we do not include date references in this policy, we encourage users to review it regularly. Material changes may be communicated to you via prominent notices on our website or via email where appropriate.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us at:

Email: [email protected]
Website: https://singer-friedlander.com

We are committed to ensuring your privacy rights are respected and to responding promptly to all privacy-related inquiries or concerns.

Singer & Friedlander operates in full compliance with GDPR, CCPA, and all applicable data protection frameworks. Please do not hesitate to reach out at [email protected] for assistance or additional information regarding our privacy practices.