Privacy Policy - Singer-Friedlander

1. Introduction

At singer-friedlander.com (“we”, “us” or “our”), your privacy is of paramount importance to us. We are fully committed to protecting the personal data of our website visitors and users, and we operate in strict compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy laws. This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and it underscores our dedication to maintaining your confidentiality, freedom of choice, and data security.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data collected through your use of singer-friedlander.com and related services. For the purposes of the GDPR and other applicable data protection laws, singer-friedlander.com is the data controller responsible for the processing of your personal data. Should you have any questions regarding the processing of your data, you may contact us at [email protected].

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data:
Information regarding how you use our website, including but not limited to your IP address, browser type and version, pages visited, time and date of visits, session duration, and referral sources.

b. Account Data:
Information you provide when creating or managing an account, such as your full name, residential or business address, email address, and phone number.

c. Profile Data:
Data relating to your preferences, interests, browsing history on our platform, past purchases, and user behavior.

d. Communication Data:
Records of your communications with us, including support requests, inquiries, chat transcripts, and customer service interaction histories.

e. Technical Data:
Information about the device you use to access our services, including device model, operating system, language settings, time zone, and browser configurations.

f. Transaction Data:
Details related to purchases or services acquired through the website, including payment method (not including full credit card numbers), billing and shipping addresses, and transaction history.

g. Preference Data:
Details you provide about your communication preferences, such as opt-in and opt-out choices relating to marketing communications and product notifications.

4. Legal Bases for Processing

We process your personal data on the following lawful bases:

– Consent: Where you have provided clear and unambiguous consent for processing specific personal data for designated purposes (e.g., subscribing to our newsletter).
– Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
– Legitimate Interests: Where we have a legitimate business interest in processing your data that does not override your rights and freedoms (e.g., website analytics, fraud prevention, or improving our services).
– Legal Obligation: Where processing is necessary to comply with legal obligations imposed on us.

5. Your Rights

Subject to applicable law, you have the following rights concerning your personal data:

– Right of Access: You may request confirmation as to whether your personal data is being processed and, if so, access to such data.
– Right to Rectification: You are entitled to request the correction of inaccurate data or the completion of incomplete data.
– Right to Erasure: You can request the deletion of your personal data under certain conditions (also known as the “right to be forgotten”).
– Right to Restriction of Processing: You may request that we limit the way in which your data is processed.
– Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to processing based on legitimate interests or to direct marketing at any time.

To exercise your rights, please contact us at [email protected]. We will endeavor to honor your request in accordance with applicable laws and within legally permitted timeframes.

6. Security Measures

We implement robust administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

– End-to-end encryption of sensitive data transmissions
– Access controls and user authentication policies
– Routine data backups and disaster recovery protocols
– Employee training on data privacy and security practices

Despite these diligent efforts, no security system is completely foolproof. Therefore, we encourage users to safeguard their own credentials and report any suspicions of unauthorized access.

7. International Transfers

Your information may be transferred to and stored in countries outside your own jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are applied, including the use of Standard Contractual Clauses approved by the European Commission or compliance with other recognized legal adequacy frameworks. Transfers outside the European Economic Area (EEA) are conducted with full compliance with applicable cross-border data transfer regulations.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including:

– Usage Data: 26 months for analytics and diagnostic tools.
– Account Data: Retained as long as the account is active, and for 6 years thereafter to comply with legal obligations.
– Profile and Communication Data: Retained for the duration of your relationship with us and up to 3 years following your last interaction.
– Transaction Data: 6 years for financial and compliance recordkeeping.
– Preference Data: Retained until preferences are updated or consent is withdrawn.

Once data is no longer needed, it is securely destroyed or anonymized.

9. Cookie Policy

Our website makes use of cookies and similar tracking technologies for the following categories:

– Essential Cookies: Necessary for the website’s core functionality and cannot be disabled.
– Functional Cookies: Enhance user experience by remembering preferences and settings.
– Analytics Cookies: Collect aggregated data on usage patterns to improve website performance and user interface.
– Performance Cookies: Track technical parameters such as loading speeds and system errors for optimization.

10. Cookie Management and Regulatory Compliance

For visitors from the European Union, we provide a cookie consent tool that enables you to manage your preferences in compliance with the GDPR. You can adjust your cookie settings or revoke your consent at any time via the cookie settings link in the website footer. California residents may opt-out of the sale of their personal data through the “Do Not Sell My Personal Information” link, in accordance with the CCPA.

You may also manage your cookie settings directly via your browser preferences. Disabling certain cookies may limit your access to some features of singer-friedlander.com.

11. Special Protections for Children

We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have collected such data without verified parental consent, we will take immediate steps to delete the information from our records. Parents or guardians who believe that their child has provided personal data to us may contact [email protected] to request deletion.

12. Policy Updates & User Notifications

We reserve the right to update or amend this Privacy Policy at our discretion. Adjustments may be made in response to changes in data protection laws, technological advancements, or our internal practices. Where material changes are made, we will notify users via the website and, where appropriate, via direct communication to provide an opportunity to review the updated terms.

13. Contact

Questions or concerns relating to this Privacy Policy or our processing of personal data should be directed to:

Email: [email protected]

We are committed to protecting your data rights and privacy. If you believe that we are not in compliance with applicable data protection laws, you have the right to lodge a complaint with your local data protection authority.

singer-friedlander.com is committed to respecting your privacy and safeguarding the information you entrust to us. For all inquiries related to data protection and privacy, please reach out to us at [email protected].